Since June 2017, the Tourist Office has obtained the "Tourism Quality" mark.
The quality procedure is based on the following commitments:
Towards visitors
Receive, inform and advise our visitors
Adapt our opening hours to public attendance
Meet the personalized expectations of the public
To arouse the desire and the discovery of our territory
Provide customers with an ergonomic and warm environment
Design, produce and distribute welcome and information documents on the local tourist offer
Offer a maximum of documents in three foreign languages
Make the offer easily accessible thanks to new information and communication technologies
Process complaints and measure customer satisfaction
Towards providers
Develop meetings (visits, discussions, inaugurations, etc.)
Relay information between visitors, professionals and institutions
Maintain a permanent exchange and take into account their expectations
Encourage their involvement in the promotion process
Support, promote and market (in the future) local providers
Encourage professionals to integrate quality approaches
Towards the structure and the community
Represent our structure and our municipality at events
Promote and communicate about our destination
Regularly inform elected officials and the community of our actions, missions and skills
Promote collaboration with city services
Be a project leader for the municipality of Carry-le-Rouet
The travel advisers are mobilized to constantly improve its organization and the services offered with an overall objective: visitor satisfaction.
